Pledge of Performance
Trusted ChoiceSM agencies are insurance and financial
services firms whose access to multiple companies and commitment to quality
service enable us to offer our clients competitive pricing, a broad choice
of products and unparalleled advocacy.
As a Trusted ChoiceSM agency, we are dedicated to
you and are committed to treating you as a person, not a policy. This commitment
means we shall:
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Work with you to identify the insurance and financial services that are
right for you, your family or your business and use our access to multiple
companies to deliver those products. |
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Guide you through the claims process for a prompt and fair resolution
to your claim. |
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Help you solve problems related to your coverage or account. |
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Explain the coverage and options available to you through our agency,
at your request. |
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Return your phone calls and emails promptly and respond to your request
in a timely manner. |
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Provide 24/7 services for our customers, offering any or all of the following:
emergency phone numbers, internet account access, e-mail and call center
services. |
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Use our experience and multiple company relationships to customize your
coverage as needed. |
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Commit our staff to continuing education so they may be more knowledgeable
in serving you. |
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Treat you with respect and courtesy. |
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Conduct our business in an ethical manner. |
We pledge this to you, our clients and ask that you let us know if we fail
to meet our commitment, so we may take corrective action.
Independent Insurance Agents of America
127 South Peyton Street
Alexandria, VA 22314-2803
Phone (800) 221-7917
Fax (703) 683-7556
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